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Shipping & Refund Policies
Shipping:
Please allow 1-3 business days for order/shipment processing.
Custom orders: please allow 1 extra week for your candle to be shipped out.
Processing and shipping out orders may be delayed due to current conditions or unforeseen weather.
Please allow additional shipping time for this reason.
For worldwide shipping, please allow additional shipment days. Some countries may impose additional charges such as duties, taxes and tariffs. You as the customer are responsible for these charges as determined by your country/region.
You can always contact us for any additional shipping questions at contact@thereandbackco.com.
Refund Policy:
We understand that some people may not like the fragrance of the candle they purchased after it arrives to them.
We have a 1 week return policy (postmarked before 1 week) on unused candles. Make sure to send us an email
within the 1 week period to let us know that you will be returning the candle to us.
The purchaser is responsible for all shipping charges to return the unused candle back to our location.
There & Back Candle Co. does not accept returns on previously burned and used candles.
Once the candle has been returned and we have inspected that it has been unused, we will refund you to your
original payment method used when making your purchase.
Q&A:
"What If My Item(s) Arrived Damaged?"
We have a 3-day refund policy.
If after you receive an item(s) and it is damaged & in unusable condition, please provide detailed pictures of the damage in an email addressed to contact@thereandbackco.com, so that we can assess the damage and issue a refund/replacement as necessary. Please allow 5-7 business days for the refund to reflect on your original form of payment and up to 1 week for your new order to be shipped out.
Please BE CAREFUL about discarding broken glass!
Make sure to use the cellulose wrapping in the shipping box to discard of glass and watch out for sharp pieces!
"What if I received the wrong order?"
While we sincerely hope this NEVER happens, there is a chance we switch your order with someone else. If you discover that we have sent you a different candle than what you purchased, send us an email with a photo of what you received and your order number. Please keep the wrong one as a gift for our mistake! If you still want the one you ordered and not a refund, please include your replacement/refund clarification with your email, order number & attached photos.
Thank you for being patient with us!
You can always contact us for any additional order questions at the contact button below or contact@thereandbackco.com.
We encourage our customers to try smaller versions of our scents if you're unsure, before purchasing a larger vessel.
We also ship a wax melt sample with every candle for customers to try our fragrances.
Customer satisfaction is very important to us and we thank you for your understanding!
Send Us A Note
Design Copyrights & Legal Disclaimer(s):
There & Back Co. designs and themes are proprietary and are protected under United States copyright law.
All designs and scents were created by There & Back Co. by proprietary testing and artistic creation.
By viewing our website and/or purchasing our merchandise, you enter into a binding arbitrary agreement to not recreate our designs, artwork, themes & stories and/or resell for your own business(es).
Any person or business found to be reselling There & Back Co. merchandise and/or recreating designs, and/or story themes will have appropriate action taken against them.
We have the right to send cease & desist letters and/or sue appropriately to offending parties if they are found to be recreating There & Back Co. designs & themes which directly violates copyright law to which There & Back Co. is protected.
Digital Millennium Copyright Act:
There & Back Co. follows all Digital Millennium Copyright Act (DMCA) laws.
All of There & Back Co. production films are protected under the copyright laws of the United States and other countries throughout the world. Country of first publication: United States of America. Any unauthorized exhibition, distribution, or copying of this film or any part thereof (including soundtrack unless otherwise noted), may result in civil liability and criminal prosecution.
| All music in our mini-movies are provided to us by our Audio Engineer, Nthng To Lose Audio (NthngToLose Instagram) using royalty free music or with written expressed permission from the original artist.
| All names, characters, and incidents portrayed in our stories and mini-movies are fictitious. No identification with actual persons (living or deceased), places, buildings, and products is intended or should be inferred.
If you need to contact us regarding take down notices or similar, please send us an email to contact@thereandbackco.com or click here for our contact page. No copyright or trademark infringement is intended. In order to follow with respective laws and other business copyright/trademarks, There & Back Co. has done many months of research and paperwork on our trademark names, however, please contact us right away if you feel that There & Back Co. is using any names or trademarks that infringe on your original works. We at There & Back Co. are always willing to remove any names to avoid any litigation and/or settlements in or out of a court due process.
© May 2021-2022