Shipping & Refund Policies
Please allow 1-3 business days for order/shipment processing.
Custom orders: please allow 1 extra week for your candle to be shipped out.
Processing and shipping out orders may be delayed due to current conditions or unforeseen weather.
Please allow additional shipping time for this reason.
For worldwide shipping, please allow additional shipment days. Some countries may impose additional charges such as duties, taxes and tariffs. You as the customer are responsible for these charges as determined by your country/region.
You can always contact us for any additional shipping questions at firstname.lastname@example.org.
We understand that some people may not like the fragrance of the candle they purchased after it arrives to them.
We have a 1 week return policy (postmarked before 1 week) on unused candles. Make sure to send us an email
within the 1 week period to let us know that you will be returning the candle to us.
The purchaser is responsible for all shipping charges to return the unused candle back to our location.
There & Back Candle Co. does not accept returns on previously burned and used candles.
Once the candle has been returned and we have inspected that it has been unused, we will refund you to your
original payment method used when making your purchase.
"What If My Item(s) Arrived Damaged?"
We have a 3-day refund policy.
If after you receive an item(s) and it is damaged & in unusable condition, please provide detailed pictures of the damage in an email addressed to email@example.com, so that we can assess the damage and issue a refund/replacement as necessary. Please allow 5-7 business days for the refund to reflect on your original form of payment and up to 1 week for your new order to be shipped out.
Please BE CAREFUL about discarding broken glass!
Make sure to use the cellulose wrapping in the shipping box to discard of glass and watch out for sharp pieces!
"What if I received the wrong order?"
While we sincerely hope this NEVER happens, there is a chance we switch your order with someone else. If you discover that we have sent you a different candle than what you purchased, send us an email with a photo of what you received and your order number. Please keep the wrong one as a gift for our mistake! If you still want the one you ordered and not a refund, please include your replacement/refund clarification with your email, order number & attached photos.
Thank you for being patient with us!
You can always contact us for any additional order questions at the contact button below or firstname.lastname@example.org.